Job Description

Position Description:

The Quality Manager is responsible for optimizing, planning and controlling the operations of the Quality Department on a daily basis, on all shifts according to the established Quali

Main Responsibilities:

• Optimize and standardize the activities according to established Quality standards and processes
• Develop and implement processes, procedures and work methods to ensure the effective use of labour
• Work closely with department managers to ensure collaboration and communication between departments
• Identify, implement and monitor opportunities for Quality improvements
• Manage the Quality program and conduct internal training and audits
• Act as a leader for the management and processing of non-compliance files to avoid recurrence and support to different departments with respect to complaints, non-conformities, discrepancies etc.
• Carry out root cause analyses and action plans relating to quality indicators
• Manage internal and external audits, ensuring that findings are addressed, and corrective actions are implemented in a timely manner
• Develop and complete action plans following audits and program updates
• Perform validations, monitoring and verifications
• Coach employees to improve Quality standards
• Supervise, coach and manage performance development for department employees
• Plan, approve staffing requirements and participate in recruitment; collaborate in the onboarding of new employees
• Assess and ensure the development of skills for department employees and maintain team spirit
• Comply and ensure compliance with OHS policies and procedures, good manufacturing practices for food safety and HACCP program
• Execute quality improvement projects directly related to quality control activities according to company requirements and established standards
• Establish new protocols and improve existing protocols for internal complaints and/or customer requirements
• Manage the QMS document control program  
• Track and monitory Quality KPIs
• Embody and display the company core values of Humility, Safety & Integrity, Responsibility, Teamwork and Autonomy